Billing Information & Payment Options

Make a Payment

Attention: IF YOUR WATER SERVICE HAS BEEN TERMINATED DO NOT PAY HERE, CALL OUR OFFICE AT 304-263-8566 between 8-4:30 Monday-Friday to make your payment.

IF YOU HAVE RECEIVED A TERMINATION NOTICE, ONLY use the internet to make your payment if you are paying PRIOR to the termination notice Due Date; otherwise call our office to make your payment.

Payments made after 4:30 p.m. today will be posted the NEXT business day.



The District will not reverse penalties for payments received after 4:30 p.m. on the “latest pay date” due to operator errors, declined transactions, inability to access your account or any other problems.



If you did not process your online payment before 4:30 p.m. on the day prior to the Termination Date then the District will not have a record of your payment. You will still be subject to termination and additional fees.

Should you need any assistance-please contact our office at 304-263-8566 during normal business hours 8:00 a.m-4:30 p.m., Monday-Friday excluding holidays.

You are billed for wastewater service on a monthly basis around the 15th of every month. You can pay your bill by mail, online, by phone or in person. Here’s how to read your bill.


Make a Payment in Person at:

65 District Way

Martinsburg, WV 25404

Lobby Hours: Mon.-Fri. 8:00 a.m. – 4:30 p.m.


Send A Payment By Mail to :


P.O. Box 944

Martinsburg, WV 25402


For Authoration Agreement For Preauthorized Deposits (Credits)

To have your payment deducted automatically from your bank account every month please fill out this form ACH FORM. Please return form with a voided check to the billing department in the administrative office.