Billing Information & Payment Options

Customers are billed for wastewater service on a monthly basis around the 10th of every month.  We have several options available for customers to pay their bills. Payment options are detailed on this page.  Please see the important information regarding payments for service terminations and payments made on Penalty Day and Termination Day.

Should you need any assistance with your account, bill, or payment, please contact our office at 304-263-8566 during normal business hours to speak with a customer service representative.

Attention: IF YOUR WATER SERVICE HAS BEEN TERMINATED DO NOT PAY HERE, CALL OUR OFFICE AT 304-263-8566 between 8-4:30 Monday-Friday to make your payment.

IF YOU HAVE RECEIVED A TERMINATION NOTICE, ONLY use the internet to make your payment if you are paying PRIOR to the termination notice Due Date; otherwise call our office to make your payment.

Payments made after 4:30 p.m. today will be posted the NEXT business day.

Penalty Day

The District will not reverse penalties for payments received after 4:30 p.m. on the “latest pay date” due to operator errors, declined transactions, inability to access your account or any other problems.

Termination Day

If you did not process your online payment before 4:30 p.m. on the day prior to the Termination Date, then the District will not have a record of your payment. You will still be subject to termination and additional fees.

Electronic Bill Payment

To make a payment online, please click the Pay Your Bill link to be taken to the payment portal. Make sure to have your sewer and/or water account number to complete the payment process.

One-Time Bill Payment by Phone

To make a one-time telephone payment, call 304-263-8566 to speak with a customer service representative. 

Pay in Person

The District accepts money orders, cashier’s checks, credit and debit cards at:

65 District Way

Martinsburg, WV 25404

Lobby Hours: Mon.-Fri. 8:00 a.m. – 4:30 p.m.


251 Caperton Boulevard

Martinsburg, WV 25403

Lobby Hours: Mon.-Fri. 8:00 a.m. – 4:30 p.m

Send a Payment by Mail

P.O. BOX 944


Automatic ACH Payments
To have your payment deducted automatically from your bank account every month please fill out this ACH FORM and return the form with a voided check to the District Administration Office.

After Hours Drop Off (checks only, no cash!)

Night drop box located at front entrance of 65 District Way

Night drop box located at front entrance of 251 Caperton Blvd